Hello, old (and new) friends. You may have noticed that I’ve been relatively quiet about what I’ve been working on lately (and some of you probably enjoyed the break). But now we’ve reached a point where I can share more openly what we’re building, and I couldn’t be more excited about it!
This is just a quick preview, but I’d love to take time to walk each and every one of my friends in the industry through this in more detail.
I’ve been lucky enough to help develop PwC’s new Consumer Lending Innovation Center with Martin Prescher, Roberto Hernandez, and Peter Pollini. We’ve launched a new innovation and ideas lab within PwC’s Consumer Finance Group. Think of it as an internal start-up focused on building technology solutions to solve some of the toughest challenges across consumer lending and adjacent industries. Martin’s a guru at this sort of thing, and I’m loving every minute of learning along the way as we apply lean startup and agile principles to quickly narrow our focus and move on to testing and prototyping.
When a consumer loan is approved, regardless whether application was made in person, via the corporate website or the My Fibank e-banking platform, customers may now sign the agreement using My.
Interested in exploring how we can collaborate to drive innovation in Consumer Finance together? Contact me at [email protected]
Our goal is to bring solutions to market quickly, and co-develop with clients wherever possible to make sure we 107% nail our clients’ needs. Client and consumer feedback and validation are a key part of our process, so you can expect to hear a lot more from me in coming weeks.
Client and consumer feedback are a key part of our innovation process.
So by now you’re probably wondering what types of ideas we’re working on. This is just the teaser so I won’t spoil all the surprises here, but we’re working on both internal operations (B2B) and consumer-facing (B2B2C) applications. Some of the problems we’re tackling head-on are reducing the cost of customer acquisition, reducing origination pipeline fallout, and giving lenders improved data access and more visibility into the quality of their data. We’ve even got a few fun ideas involving drones and augmented reality (because of course we do)!
Want to see if we can help develop an idea of yours? Interested in participating in a validation session or “browsing the catalog” of ideas to see how we can help? Just curious? Holla at me.